Our Technical Support Team

We can proudly say our technical support team has been making all the difference in the security industry by ensuring customer satisfaction, as well as preventing and solving any issues that may arise.

TSI technical support team not only are certified and factory-trained technicians, but additionally it stays up to date with the lates industry trends, best practices, and continue education. But what has set us apart in the industry is that our team understands that our main focus is always prioritizing the customer’s needs and satisfaction.

TSI technical support staff understand and address customer issues effectively, while also keeping a professional demeanor

At TSI, we believe in fanatical customer experience.

"I am pleased to recommend the quality of service of Technical Security Integration. They have established a reliable reputation for services and solutions and have become an asset to our project team here at Oneida Nation/Surveillance. TSI has been a part of our project team and has shown they take pride in their work and make sure to answer questions and/concerns within a timely manner. During my working relationship with TSI, I have experienced a highly motivated and knowledgeable team that is confident and carries out the work with passion and professionalism."

"7 Cedars Casino began our business relationship with Technical Security Integration (TSI) in September of 2004. Since that time TSI has been our exclusive integrator. What they say is what they do! No hidden costs or unexpected change orders. After nearly 18 years of doing business with TSI they have consistently provided competitive pricing, quality support and exceptional service. As our resort property grows into the future, I look forward to my continuing relationship with the TSI team."

“The Pearl River Resort Surveillance department which consists of 8 properties in Central Mississippi have been partners with TSI since 2018 and are the most knowledgeable and professional security integrators that I have worked with and their customer service is second to none. One of the biggest non-technical perks that we receive through TSI is the care factor. TSI takes each job personally and it shows through their work before, during installation and after the sale. You will not find a more thorough company from advice, organization of your project needs to automatically following up with tracking information and delivery receipts of items ordered. Turn it over to TSI and become a part of the family. “

“En 2013, we upgraded to a new video system, and TSI was the integrator for the job. We have been with them ever since. Over the years, they have become a trusted part of our team. From the early stages of planning a new expansion to helping maintain our system, TSI plays an integral role. Help for anything ranging from a new part to a critical system incident, TSI is always a phone call away. Their support and level of customer service are second to none. I highly recommend TSI to anyone looking for an integration partner.”

"TSI just completed the installation of a new surveillance system at our property, Golden Nugget Hotel Casino, Lake Charles, La. We thoroughly discussed all the options available, decided on Avigilon. From day one with this project, a few words stand out: Expertise, Honesty, and Concern for your Satisfaction. Working with this company definitely took the weight and worry off of me. They stayed on a given time line. After the completion, a Tech returned to our property, just to make sure the entire surveillance dept. was comfortable in working with the new system. They stay available to assist in the event issues arise. Having been involved in this install process numerous times thru the years, this was without a doubt the best decision I could have made in choosing TSI. If you ever have the opportunity to do business with this group, I promise, you will not be sorry!”

“When it comes down to what we need from a relationship with an integrator, dependability by far outweighs the other aspects. Dependability in pricing and most importantly dependability in support. Since our installation, the after-sell support has been quick and effective, truly dependable”