Customer Support

Respect– We welcome you as our customer. We will listen to you and work with you to understand your individual business and system needs.
Easy access to services– We give you quick and easy access to the right products and services.
Quality information– We are committed to providing consistent and accurate information. We will explain our recommendations and decisions to you.
Fair and transparent services– We will be open and honest with you and follow through on our commitments. We will tell you how we make our decisions and how you can check that we are being fair.
Professional consultation– We use our decades of experience to help you make the right decisions for today’s needs as well as tomorrow’s.
Efficiency– We simplify the way we deliver services to you. We will streamline processes to save time and money while providing a positive experience.
Communication: – We maintain clear communication throughout the process, including lead times, shipping updates, delivery proofs, and delays.

TSI at a glance:

We are happy to provide you with a list of TSI references upon your request.
Contact [email protected] for more information. We are looking forward to serving you.

"I am pleased to recommend the quality of service of Technical Security Integration. They have established a reliable reputation for services and solutions and have become an asset to our project team here at Oneida Nation/Surveillance. TSI has been a part of our project team and has shown they take pride in their work and make sure to answer questions and/concerns within a timely manner. During my working relationship with TSI, I have experienced a highly motivated and knowledgeable team that is confident and carries out the work with passion and professionalism."

"7 Cedars Casino began our business relationship with Technical Security Integration (TSI) in September of 2004. Since that time TSI has been our exclusive integrator. What they say is what they do! No hidden costs or unexpected change orders. After nearly 18 years of doing business with TSI they have consistently provided competitive pricing, quality support and exceptional service. As our resort property grows into the future, I look forward to my continuing relationship with the TSI team."

“The Pearl River Resort Surveillance department which consists of 8 properties in Central Mississippi have been partners with TSI since 2018 and are the most knowledgeable and professional security integrators that I have worked with and their customer service is second to none. One of the biggest non-technical perks that we receive through TSI is the care factor. TSI takes each job personally and it shows through their work before, during installation and after the sale. You will not find a more thorough company from advice, organization of your project needs to automatically following up with tracking information and delivery receipts of items ordered. Turn it over to TSI and become a part of the family. “

“En 2013, we upgraded to a new video system, and TSI was the integrator for the job. We have been with them ever since. Over the years, they have become a trusted part of our team. From the early stages of planning a new expansion to helping maintain our system, TSI plays an integral role. Help for anything ranging from a new part to a critical system incident, TSI is always a phone call away. Their support and level of customer service are second to none. I highly recommend TSI to anyone looking for an integration partner.”

"TSI just completed the installation of a new surveillance system at our property, Golden Nugget Hotel Casino, Lake Charles, La. We thoroughly discussed all the options available, decided on Avigilon. From day one with this project, a few words stand out: Expertise, Honesty, and Concern for your Satisfaction. Working with this company definitely took the weight and worry off of me. They stayed on a given time line. After the completion, a Tech returned to our property, just to make sure the entire surveillance dept. was comfortable in working with the new system. They stay available to assist in the event issues arise. Having been involved in this install process numerous times thru the years, this was without a doubt the best decision I could have made in choosing TSI. If you ever have the opportunity to do business with this group, I promise, you will not be sorry!”

“When it comes down to what we need from a relationship with an integrator, dependability by far outweighs the other aspects. Dependability in pricing and most importantly dependability in support. Since our installation, the after-sell support has been quick and effective, truly dependable”