Service Maintenance Agreements

 

At Technical Security Integration, Inc., SMAs are not an “insurance policy.”  Our SMAs provide tangible, value-added services such as scheduled preventative maintenance, user training, priority response, remote and on-site support, as well as additional discounts. A TSI SMA also enables you to budget for your service and maintenance costs in advance. In addition, it allows you to plan ahead for future expansion and upgrades of your system, minimizing hassle and unexpected costs.

Reduce Hassle

Before a TSI SMA:
Before ordering service you must get an estimate, prepare a P.O. request, get approval from the person in charge, send it to purchasing, follow up to make sure your P.O. is cut, and then schedule the repair with your vendor.

After a TSI SMA:
Just call or e-mail us and schedule your service. It’s that easy!

Why buy an SMA?

  • Offers you peace of mind by keeping your system operating efficiently and effectively
  • Helps manage your budget and manpower, so that your in-house assets can focus on productivity and profitability.
  • Provides a team of highly trained and factory-certified personnel for a fraction of the cost.
  • Eliminates unplanned maintenance expenses.
  • Provides a lower TCO (total cost of ownership) while maximizing ROI.
  • Helps to grow your business while protecting your investment.
  • Less waiting means less impact on day-to-day operations.

HOW OUR SERVICE PROGRAM WORKS

No-Cost Initial Consultation

A qualified TSI Security Consultant will visit your location to meet with the appropriate staff members in order to evaluate the status of your current system and service needs.  Once an assessment has been made, our Security Consultant will discuss with your team our recommendations and the options that will best meet the needs of your operations.  Our Security Consultant will then provide a proposal to: bring your current system into compliance, provide on-going maintenance at specified intervals, and propose a budget for future replacements and/or upgrades that may be required.

On-Site Service

Once a viable Service Maintenance Agreement has been formulated, one of our qualified technicians will visit your location to inventory and diagram your system and its components.  In addition, he will perform the initial maintenance tasks in order to bring your system up to par, based on the pre-evaluation and your service level agreement.  These tasks may include:

SMA2

  • Cleaning/Housekeeping
  • Re-termination of faulty connections
  • System Tests
  • Checking System Error Logs
  • Checking System Configurations
  • Programming/Reconfiguration
  • Repair/Replacement of Faulty Equipment

Recurring Service

Once Based on the service intervals requested, a TSI technician will make regular visits to your location(s) to perform the regularly scheduled maintenance and any needed repairs. Options for service intervals are:

  • Daily
  • Weekly
  • Bi-Weekly
  • Monthly
  • Quarterly
  • Semi-Annually
  • Annually
  • On Call

WHAT DOES YOUR PROPERTY GET WITH OUR SMA?

  • Technical Support 

Your property will receive prompt attention on-site from highly skilled technicians who have extensive experience with your system, as well as technical information upon request by phone or FAX, including the latest troubleshooting solutions and upgrade information.

  • Telephone Supportsupport

Our telephone support specialists have real world experience installing and servicing your equipment.  In most cases, they are able to walk on-site personnel through emergency situations to get your system running again.  If not, one of our qualified technicians will be dispatched to your facility.

  • On-line Support
If you have a question, our technical staff is prepared to assist you at no additional charge to our Service Maintenance Agreement clients.

Get answers online via our FTP site; or by email.  By using your customer log-in information, you can gain access to our library of technical datasheets, manuals, white papers and tutorials.  You may also send questions through email to our technical support staff.

  • Remote Access

When you need someone on site “yesterday,” we can dial in to your system and perform diagnostics from anywhere*. TSI provides remote access service for systems that qualify.   One of our highly qualified technical support staff will reach into your system via a secured and encrypted internet connection to troubleshoot your system remotely. *Subject to rules and regulations by local jurisdictions, as well as network connectivity and system access.

  • Less paperworkSMA3

When you need service, having a TSI SMA budgeted and in place reduces the time and paperwork related with P.O.s, check request documentation, and billing.

  • Written Report

Our SMA customers will receive a written report after each scheduled visit, detailing work performed and work recommended, for continued dependability and efficiency.

  • Easy access to services

We will give you quick and easy access to the right products and services.

  • Continual Improvement Process

We value your opinion and want to hear what you think about the quality of our service.  We want to know about the things you like about us and if you have any suggestions about how and where we could do better.  

  • Quality information

We are committed to providing you with consistent and accurate information using our decades of experience to help you make the right decisions for today’s needs as well as tomorrow’s.