"TSI went above and beyond to meet our strict requirements. Lake of the Torches Casino & Resort is completely satisfied with our selection of TSI and we are appreciative of all the hard work of their Midwest Regional Manager, Mike Yingling.”
At Technical Security Integration, Inc., SMAs are not an “insurance policy.” Our SMAs provide tangible, value-added services such as scheduled preventative maintenance, user training, priority response, remote and on-site support, as well as additional discounts. A TSI SMA also enables you to budget for your service and maintenance costs in advance. In addition, it allows you to plan ahead for future expansion and upgrades of your system, minimizing hassle and unexpected costs.
Why buy an SMA?
HOW OUR SERVICE PROGRAM WORKS
No-Cost Initial Consultation
A qualified TSI Security Consultant will visit your location to meet with the appropriate staff members in order to evaluate the status of your current system and service needs. Once an assessment has been made, our Security Consultant will discuss with your team our recommendations and the options that will best meet the needs of your operations. Our Security Consultant will then provide a proposal to: bring your current system into compliance, provide on-going maintenance at specified intervals, and propose a budget for future replacements and/or upgrades that may be required.
Once a viable Service Maintenance Agreement has been formulated, one of our qualified technicians will visit your location to inventory and diagram your system and its components. In addition, he will perform the initial maintenance tasks in order to bring your system up to par, based on the pre-evaluation and your service level agreement. These tasks may include:
Once Based on the service intervals requested, a TSI technician will make regular visits to your location(s) to perform the regularly scheduled maintenance and any needed repairs. Options for service intervals are:
WHAT DOES YOUR PROPERTY GET WITH OUR SMA?
Your property will receive prompt attention on-site from highly skilled technicians who have extensive experience with your system, as well as technical information upon request by phone or FAX, including the latest troubleshooting solutions and upgrade information.
Our telephone support specialists have real world experience installing and servicing your equipment. In most cases, they are able to walk on-site personnel through emergency situations to get your system running again. If not, one of our qualified technicians will be dispatched to your facility.
Get answers online via our FTP site; or by email. By using your customer log-in information, you can gain access to our library of technical datasheets, manuals, white papers and tutorials. You may also send questions through email to our technical support staff.
When you need someone on site “yesterday,” we can dial in to your system and perform diagnostics from anywhere*. TSI provides remote access service for systems that qualify. One of our highly qualified technical support staff will reach into your system via a secured and encrypted internet connection to troubleshoot your system remotely. *Subject to rules and regulations by local jurisdictions, as well as network connectivity and system access.
When you need service, having a TSI SMA budgeted and in place reduces the time and paperwork related with P.O.s, check request documentation, and billing.
Our SMA customers will receive a written report after each scheduled visit, detailing work performed and work recommended, for continued dependability and efficiency.
We will give you quick and easy access to the right products and services.
We value your opinion and want to hear what you think about the quality of our service. We want to know about the things you like about us and if you have any suggestions about how and where we could do better.
We are committed to providing you with consistent and accurate information using our decades of experience to help you make the right decisions for today’s needs as well as tomorrow’s.
A printable version of our Service Maintenance Agreement (SMA) Brochure is available here: TSI-SMA-BROCHURE