Customer Support

"TSI went above and beyond to meet our strict requirements. Lake of the Torches Casino & Resort is completely satisfied with our selection of TSI and we are appreciative of all the hard work of their Midwest Regional Manager, Mike Yingling.”

“During a surveillance system change or conversion, hiccups within the process are to be expected. Overall, our project was one of the smoother system transitions I have been through. TSI very quickly offered support anytime we ran into an issue.”

“The reason we went with TSI is their commitment to customer service. TSI Midwest Regional Manager, Mike Yingling was instrumental in assisting us in every phase of our project. Mike’s extensive knowledge and expertise in surveillance products and systems made it easy for us to select TSI. The professionalism and the straight forward approach of doing business was refreshing and gratifying."

“I would rate TSI’s customer service as excellent. Whenever we had a problem, TSI was quick to respond and handle the issue, whether by remoting in, or sending staff directly. Everyone is courteous and professional; even when difficulties and unforeseen issues arise.”

"The staff is personable and knowledgeable. They care about the work they are doing. It's not about making a profit and moving on, it's about developing a working relationship that will last. As a casino with complex needs, we appreciate that dedication."

"TSI not only performed the works detailed in the contract, they assisted in any way they could. As a representative of the Pauma Gaming Commission, I can say that we are beyond pleased with the product provided by TSI and look forward to a continued business relationship as well as providing any recommendation that we can."

"TSI has always been there for us and guided us every step of the way when it comes to cameras, panic alarms, programming, and even mantrap doors.  This company always helps out on getting you the right answers and to help you out through any problems."

"What they say is what they do! No hidden costs or unexpected change orders. As our resort property grows into the future, I look forward to my continuing relationship with the TSI team."

"I have found all involved with this company to be above reproach in their professional relationships. No mean feat in the Las Vegas business environment."

"The installation team fully met the requirements of the project and performed a job that is above satisfactory in my opinion. Sam Mance, the Project Manager, kept our team informed of the status of the job and continually provided any information that we requested."

"Also, when ordering supplies, they’re there to get you the right parts for the right price.  When you get yourself in trouble, they’re always willing to help and guide you the right way.  So I do recommend TSI as your ‘go to’ company because they have always gone that extra mile to help us out."

"Having done business with TSI since the inception of the company, when they say ‘A customer is a customer for life’ it’s the truth. In a highly competitive marketplace, TSI has always maintained their integrity."