Wheeling Island Hotel & Casino
Wheeling Island Casino & Hotel is one of the Delaware North properties located in Wheeling, WV. When TSI first met the team at Wheeling Island, they were ready to rip out and replace their video management system. It had been installed for 5-years “and never worked right.” TSI kept their VMS and edge switches since they were reliable and under warranty. We replaced the storage solution and core switch; rerouted and re-terminated their fiber; created new VLANs on the core and edge switches; and then readdressed every device in the system to route properly. All of the work was performed while maintaining live recording without any down time on the system. What they thought was a VMS problem was actually a network and storage problem. We properly diagnosed and corrected the customers problems, saved them money; and the customer has never been happier.
Additionally, Wheeling Island Casino has a 5-year TSI SMA
City of Santa Barbara, Waterfront
Santa Barbara, CA
The City of Santa Barbara Waterfront had an existing camera system that was dated and somewhat functional. They had an urgent need to replace their existing system and add additional cameras to monitor their parking areas and marinas. In 2020 TSI installed a combination of Axis multi-head cameras as well as pan/tilt/zoom cameras to cover these areas. Not only did we accomplish these goals, but we were also able to add several of their existing cameras to the new video recording system.
7 Cedars Resort – A repeat customer!
Owned by the Jamestown S’Klallam Indians, 7 Cedars Casino Resort is located at the heart of Sunny Sequim, WA. It has been a pleasure and honor to watch this resort grow through the years. They added The Cedars at Dungeness Golf Course in late 2006 and just opened a $40M hotel adjacent to the casino.
7 Cedars Casino was one of TSI’s first customers back in 2005 and we can proudly say that TSI has been the integrator of trust since then. More than a client, they are family to us.
Pearl River Resort
Owned and operated by the federally recognized Mississippi Band of Choctaw Indians, the Pearl River Resort is a beautiful gaming property located in Choctaw, MS.
The casinos Silver Star Hotel & Casino, and Golden Moon Hotel & Casino are part of this resort, and the Dancing Rabbit Golf Club & Geyser Falls Water Theme Park as well.
These casinos are the only Native American gaming facilities in the state of Mississippi, as the Mississippi Choctaw are the only federally recognized tribe in the state.
Pearl River was planning on performing an in-house upgrade on their VMS solution consisting of more than 40 servers and numerous workstations. The customer was told by another integrator that they just needed to apply the new licenses. We informed them that being three major releases behind, the upgrade required staged upgrades which was much more involved. Once we had a good look at the system, we discovered that their operating system also required an upgrade. TSI systematically backed up; upgraded and then restored each server while maintaining recording and archived video across the system. Throughout the process, we involved their on-site technicians; and communicated with the surveillance team in order to inform and educate them on the system. Not only did we gain a new customer, but also a new family of friends.
Above and beyond expectation. Every time. Proven.
The expertise that you should expect from a security integration company, while maintaining the patience to explain every process in detail. Putting all those involved on the same page, regardless of their level of knowledge on any given upgrade or repair. That’s an extra amenity that you won’t find a charge for on their quotes.
I will always refer to TSI as our TSI family, because they actually care about their clients.”
– Mitch Skelton, Assistant Director of Surveillance, Pearl River Resort
Bates Technical College
Bates Technical College is a beautiful college located in Tacoma, Washington, approximately 35 miles south of Seattle and 30 miles north of the state’s capital city, Olympia. The college operates on three campuses, with over 600,000 square feet of classrooms, shops, meeting rooms, and offices.
TSI has successfully completed the expansion of the Video Management System at Bates Technical College in WA. The project also included camera replacements and additions.
Impeccable Technical Support and Customer Service have allowed us to continue building our relationship and we proudly continue to serve Bates Technical College on several other projects.
Oneida Bingo and Casino
NEW! As of 2021 An example of Fanatical Customer Service! The Oneida property is unique in that they currently operate six of their remote sites that are spread out across the county from a single, central surveillance room. Also included in this contract are the numerous retail and tribal government facilities. This project is spanned over two years due to the multiple facilities involved across hundreds of square miles.
Additionally, Oneida Casinos have a TSI SMA for their systems.
2017 Update – A repeat customer – Customer Satisfaction at its best! After many years serving the Oneida Casinos, we have seen the importance of building strong relationships with our customers. TSI once again has been awarded the project to replace their outdated system across their seven properties. This is a great example of how fanatical customer service, loyalty and hard work pays off. We look forward to continuing our relationship with Oneida Casinos for many years to come.
2014 Update – TSI has been awarded the expansion project for Oneida Bingo & Casino. The Oneida Tribe of Indians of Wisconsin recently began construction on a $28 million dollar total budget renovation and expansion involving both Mason Street Casino and the Main Casino. Changes include more space allocated to slot machines, approximately 5,000 square feet of smoke-free gaming, relocation of the smoke shop to the gaming floor and a food court with three separate restaurant selections. The Main Casino will be the new home for the poker room and also host a 10,500 square foot sports bar and grill. (Excerpt from the local paper)
With this expansion, Oneida Bingo and Casino is adding a total of 176 1080HD IP cameras. The majority of the new IP Cameras will be used over the table games while others will be used to cover the general gaming areas and new sports bar. Oneida Bingo & Casino will now be running a hybrid system using both analog and IP cameras. Oneida has been a long time standing customer of TSI and we are looking forward to working with them on their new expansion project.
2011 – Where it all started! TSI was awarded the project of replacing Oneida Casino’s obsolete digital recording system. As a cost saver, the design was to incorporate as much of their existing Pelco equipment as possible while providing them a complete new 1600 channel digital recording solution. The Oneida property is unique in that they currently operate six of their sites from a central location. TSI was able to simultaneously install the new digital recording system at all sites. The installation also included a new console with a state of the art digital monitor wall. TSI was able to maintain simultaneous operation of their old and new surveillance systems until the final cutover was complete and Oneida Gaming Commission gave their approval. Not only was the installation a success, but TSI was able to decrease Oneida’s footprint for their entire system and power consumption.
News as of 2021! – A repeat customer – Customer satisfaction at its best! Pierce Transit has been a loyal customer of TSI for many years. TSI has installed a complete CCTV, access control, and IDS system for Pierce Transit, providing security and coverage spanning across buildings that are miles apart. TSI maintains all aspects of these systems by way of repairs, updates, programming, and new installations as necessary. TSI also maintains and tests their Wheel Lock EWS system and TOA panic system.
Additionally, Pierce Transit has TSI SMA for their systems
Coeur d’Alene Casino
Coeur d’Alene is located in northern Idaho east of Spokane, WA. This customer not only needed a VMS solution that would address their current and future needs, but also a fiber optic infrastructure to connect them to their new surveillance equipment room. TSI provided all of this to include new consoles, a new monitor wall and moving their existing system into the new equipment room without experiencing any down time. They were also able to reduce their footprint by 75%.
Integration with TSI set us on a path to success, without the help of TSI we would not have been able to move forward with a system overhaul… TSI team came in and documented our entire network, they consolidated racks with the use of multi-channel encoders, and they managed and labeled all of our cables and encoders. TSI then ran new fiber between our Surveillance Office and our MDF, they set up our new recorders and management servers, and programmed all of our cameras into a them. When TSI finished the integration, we were able to push forward with upgrading all of our analog cameras to IP, we had our entire network documented, everything was configured correctly, and our IDF closets looked professional. TSI put us in a place where we could start our system overhaul, without them this would have taken us a very long time to complete. TSI has been great company to work with, we still purchase our cameras through them, and work with them for technical support – Adam Yovanovich, Surv. Tech.
St. Jo Frontier Casino
Saint Joseph, Missouri
At this beautiful property located in Saint Joseph, MO, Technical Security Integration, Inc. successfully completed the replacement of their outdated digital recording system, which also included PTZs rewiring.
The project developed smoothly, and it was finished in a timely matter.
Mark Meyer and his team at Jo Frontier Casino appreciate the quality and efficiency that went into this TSI project.
For more information about this or any other project please contact us at firstname.lastname@example.org
Arizona Charlie’s Decatur Hotel & Casino
Las Vegas Strip
NEW! TSI is proud to announce that as of this new year 2014, we have been awarded the Arizona Charlie’s Decatur Hotel & Casino project in Las Vegas, Nevada. This property is owned by American Casino & Entertainment Properties, as is the Stratosphere, which is also a proud TSI customer. As a testimony to our impressive customer service and superior work at the Stratosphere, Arizona Charlie’s Decatur has also chosen TSI to be their trusted integrator, and to perform their upcoming system upgrade. For this project, we will be installing a new 450 camera digital Genetec system, with 20 IP cameras over table games. More information on this project coming soon.